Refund Policy

Last updated: October 6, 2026

1. Digital product refunds

NNumberCheck sells digital reports that are delivered instantly upon purchase. Because the product is consumed immediately and cannot be “returned,” we follow the standard policy for digital goods: all sales are final once the report has been accessed, except in the cases described below.

2. When you qualify for a refund

We will issue a full refund if any of the following apply:

• Technical failure — the report did not generate, did not load, or was incomplete due to an error on our side.
• Duplicate charge — you were charged more than once for the same report.
• Unauthorized charge — the purchase was made without your permission. Please contact us immediately.

3. When you do not qualify for a refund

We do not issue refunds for:

• Change of mind — you decided you no longer need the report after viewing it.
• Disagreement with the data — the report accurately reflects public FAA and NTSB records, which we do not control.
• Incomplete data — some aircraft have limited public records. Our disclaimer on the report explains this limitation.

4. How to request a refund

Email [email protected] with:

• Your Paddle transaction ID (shown on your receipt)
• The N-number of the aircraft
• A brief description of the issue

We respond to all refund requests within 2 business days.

5. Processing time

Approved refunds are processed through Paddle, our payment provider. Once issued, refunds typically appear on your statement within:

• 5–10 business days for credit/debit cards
• 3–5 business days for PayPal
• 1–2 business days for other payment methods

6. Contact

For all refund questions: [email protected]

This refund policy is provided in accordance with Paddle's Seller Terms and applicable consumer protection laws.